Your complete travel support guide
Find answers to common questions about bookings, payments, travel documents, cancellations, and support. If you need further assistance, our customer support team is here to help.
Accepted Payment Methods
We accept secure payments through approved payment providers, including:
All payments are processed through secure, encrypted payment gateways to help protect your financial information.
Deposits & Instalment Plans
Selected bookings may be eligible for a deposit or instalment payment plan.
Where available, the payment schedule, deposit amount, and remaining balance will be displayed before you confirm your booking.
Failure to complete payments by the agreed due dates may result in cancellation in accordance with the applicable supplier's booking conditions.
Failed Payments
If a payment cannot be processed, your booking may remain unconfirmed until payment has been successfully completed.
Travel prices and availability may change before confirmation, so we recommend completing payment as soon as possible.
If payment has been taken but you have not received a booking confirmation, please contact our support team.
Refunds
Refunds are subject to the terms and conditions of the relevant airline, hotel, or travel supplier.
Some travel products may be non-refundable or only partially refundable.
If a refund is available, it will normally be returned using the original payment method.
Refund Processing
Processing times vary depending on the supplier and payment provider.
We will keep you informed regarding the status of your refund whenever updates are received from the supplier.
Changing Travel Dates
Whether travel dates can be changed depends on the airline or travel supplier.
Where permitted, additional charges may include:
Passenger Name Corrections
Some airlines allow minor spelling corrections, while others treat name changes as a new booking.
Please ensure all passenger names exactly match the travel documents used for the journey.
Cancelling Your Booking
Cancellation charges vary according to:
Some airline tickets and promotional fares may be entirely non-refundable.
Supplier Charges
Travel suppliers apply their own amendment and cancellation policies.
Before processing any requested changes, we will explain any known charges that apply.
Passports
Please ensure your passport meets the entry requirements of every country you intend to visit.
Many destinations require passports to remain valid for several months beyond the travel date.
Visas
Visa requirements vary depending on:
Travellers are responsible for obtaining all required visas and travel authorisations before departure.
Health Requirements
Some destinations may require health documentation or recommend specific vaccinations.
Please check the latest official travel advice before travelling.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering:
Special Assistance
If you require mobility assistance or have special travel requirements, please inform us as early as possible so we can submit your request to the relevant travel supplier.
Baggage
Each airline operates its own baggage policy.
Before travelling, please verify:
Airport Arrival
We generally recommend arriving:
Always follow the airline's recommendations for your specific flight.
Online Check-in
Many airlines offer online check-in before departure.
Please check directly with your airline for opening and closing times.
Flight Schedules
Airlines occasionally adjust departure times.
We recommend reviewing your flight details before travelling and monitoring any updates provided by your airline.
Flight Disruptions
If your flight is delayed or cancelled, please follow the instructions provided by your airline.
If you require assistance understanding your booking or available options, our support team will be happy to help where possible.
Hotel Issues
For hotel-related concerns, please speak with the hotel reception or duty manager first.
If the matter remains unresolved, contact our customer support team for further assistance.
Lost Baggage
If your baggage is delayed or lost, report the issue immediately to the airline at the airport and obtain a Property Irregularity Report (PIR).
Keep copies of all documents relating to your baggage claim.
Medical Emergencies
In the event of a medical emergency, contact the local emergency services immediately.
After receiving appropriate assistance, you may contact us if you require help with your travel arrangements.
Refund Enquiries
If you are waiting for a refund, please contact us with your booking reference and we will provide an update where available.
Receipts & Invoices
If you require an invoice or payment receipt, simply email our customer support team with your booking reference.
Complaints
We value customer feedback and aim to resolve concerns fairly and efficiently.
Please email:
Include:
Insurance Claims
If you need documentation for a travel insurance claim, we can provide available booking confirmations or travel records relating to your reservation.
For more information, please refer to:
If you need assistance, our customer support team is here to help.
NowFlexiTrip
Email: support@nowflexitrip.com
Before Contacting Us
To help us assist you quickly, please include:
Our team will respond as soon as reasonably possible during our customer support hours.