Flexible and secure ways to pay for your holiday
This Payment Options Policy explains how payments are processed for bookings made through Now Flexi Trip. By making a booking with us, you agree to the payment terms described in this policy.
These terms should be read together with our Terms & Conditions and any supplier-specific booking conditions that apply to your reservation.
1. Introduction
This Payment Options Policy explains how payments are processed for bookings made through Now Flexi Trip. By making a booking with us, you agree to the payment terms described in this policy.
These terms should be read together with our Terms & Conditions and any supplier-specific booking conditions that apply to your reservation.
2. Accepted Payment Methods
To provide a secure payment experience, we currently accept payment through approved payment providers, including:
Available payment methods may vary depending on your booking and may change without prior notice.
3. Full Payment
Many bookings require payment in full at the time of confirmation.
This commonly applies to:
Once payment has been received and your booking is confirmed, travel documents will be issued as they become available from the relevant travel supplier.
4. Deposit Payments
Where eligible, selected bookings may be secured with a deposit.
Deposit availability depends on factors such as:
Unless otherwise stated, deposits are generally non-refundable.
The remaining balance must be paid by the payment deadline shown in your booking confirmation.
5. Instalment Payment Plans
For selected bookings made sufficiently in advance, we may offer the option to pay the remaining balance in scheduled instalments.
If an instalment plan is available:
Availability of instalment plans depends on the travel product and supplier requirements.
6. PayPal Pay in 3
Where available, eligible customers may choose PayPal Pay in 3.
Approval and repayment terms are determined entirely by PayPal.
Now Flexi Trip does not influence eligibility decisions and is not responsible for PayPal's lending criteria or repayment arrangements.
7. Payment Responsibilities
It is your responsibility to:
Failure to do so may affect your booking.
8. Missed or Failed Payments
If a scheduled payment cannot be processed, we may attempt to collect the payment again where appropriate.
If payment remains outstanding, your booking may be:
Cancellation charges imposed by airlines or travel suppliers may still apply.
9. Changes to Your Booking
If you request changes after your booking has been confirmed, additional costs may apply.
These may include:
Any additional amount due must be paid before the requested change can be confirmed.
10. Booking Cancellation
If you choose to cancel your booking:
We recommend reviewing the applicable cancellation conditions before confirming your booking.
11. Refunds
Where a refund is available under the supplier's terms:
12. Payment Security
We are committed to helping protect your payment information.
To support secure transactions, we may:
Where fraud or unauthorised activity is suspected, we may delay or decline payment processing until verification has been completed.
13. Changes to This Policy
We may update this Payment Options Policy from time to time to reflect changes in our services, payment providers, or legal requirements.
The latest version will always be available on our website and will apply to future bookings.
14. Contact Us
If you have any questions regarding payments or your booking, please contact our customer support team.
Now Flexi Trip
Email: support@nowflexitrip.com
We're happy to assist with payment enquiries, booking balances, instalment plans, and general billing questions during our support hours.
Our support team is here to assist you with any payment-related queries.