Holiday Support

Need Assistance During Your Trip?

At Now Flexi Trip, we're committed to supporting you throughout your travel experience. If you encounter any issues before, during, or after your journey, our customer support team is here to assist you with booking-related enquiries and help you communicate with the relevant travel supplier where appropriate.

Before Contacting Us

For many travel-related issues, the quickest solution is often to contact the service provider directly.

• Hotel enquiries: Speak with the hotel reception or duty manager.
• Airline enquiries: Contact the airline's customer service or airport desk.
• Airport transfers: Contact the transfer provider using the details in your travel documents.

Many issues can be resolved immediately by the supplier on site.

Contact Now Flexi Trip

If your issue cannot be resolved directly or you need additional assistance with your booking, you can contact our customer support team.

Customer Support

Email: support@nowflexitrip.com

You can also contact us through the communication options available on our website or in your booking confirmation.

Our team will respond as promptly as possible during our customer support hours.

If You Experience a Booking Issue

Please provide as much information as possible, including:

• Your booking reference
• Passenger name
• Travel dates
• Destination
• A brief description of the issue
• Any photographs or supporting documents (if applicable)

Providing complete information helps us investigate your request more efficiently.

Medical Emergencies

If you require urgent medical assistance while travelling:

1. Contact the local emergency services immediately.
2. Follow the instructions of the local authorities or medical professionals.
3. Notify your travel insurance provider as soon as possible if your policy requires it.
4. Once the immediate situation has been addressed, contact Now Flexi Trip if you require assistance with your travel arrangements.

Travel Documents

We recommend keeping copies of the following documents readily available throughout your trip:

• Booking confirmation
• Flight itinerary
• Hotel confirmation
• Travel insurance details
• Passport
• Any transfer vouchers or additional travel documents

Having these documents easily accessible can help resolve travel-related enquiries more quickly.

If Your Travel Plans Change

Should you need assistance with:

• Flight schedule changes
• Booking amendments
• Accommodation enquiries
• Cancellation requests
• Refund enquiries
• General booking support

Please contact us as soon as possible. Any changes remain subject to the terms and conditions of the relevant airline, hotel, or travel supplier.